Email: annacustomdress@hotmail.com
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Policy

Payment

I accept payments via PayPal. It always protects you and me. Feel free to contact me for any further question.


Shipping

mostly DHL. It's really fast and safe. It requires signature, so the package won't be lost.


Cancellation

1.Within 24 hours after paying --- full refund
2.24 to 72 hours after paying --- 80% refund
3.Has/Have not been shipped --- refund depends on how the dress(es) is/are going, a negotiation will take place.

Once a dress has been shipped, it can't be cancelled.

 

Exchange/Return

   All my orders will be carefully made based on the color/size information customers provide, including both standard size dresses and custom size dresses. And I always check every finished dress at least 3 times before shipping it out, just want to make sure all the dresses are perfect. Pls trust me, you will love your dress when you get it.

   If something goes wrong, please don’t be upset. I will offer you a satisfied solution once you report the problem to me, which might include but not limited to "free remake/full refund". But you have to contact me in 24 hours after you get the dress.

 

Updated on Jan. 1, 2016

1.You can't exchange/return a dress when you find you don't like the style after you receive the dress. You choose the style yourself.

2.When you choose a standard size while the dress doesn't fit, the only reason is that you choose a wrong standard size. So you can't exchange/return a dress in this case.

 

Updated on Dec. 27, 2016

   Last week, a potential customer told me she nearly placed her order, but finally she GIVED ME UP because she thought the policy is too strict---no exchange/return for a standard size dress. Another 2 customers mentioned the same thing this week. Then i realized i need to explain something.

   Actually i wrote that because i want to make sure every of you does check my size chart when choosing a standard size. But the fact is that there are always a few customers never reading my size chart.

   So, if you find a favorite style in my site, don't hesitate to order. Firstly, i will do my best to offer you a perfect dress. Secondly, if you think there is something wrong with your dress, i will be always here for you until the problem is solved, including the problem of you choosing a wrong standard size...

 
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